Number of transportation related constituent complaints tracked through internal “CASS WORKS” system and “PublicStuff”.
PublicStuff Transportation Related Service Requests, February 1, 2014 – October 22, 2014
|Request Type||Number of Requests|
|Traffic sign damaged/missing||347|
|Parking sign damaged/missing||95|
|Broken/malfunctioning parking meter||45|
CASS WORKS Transportation Service Requests, 2006-2013
|Year||Parking & Traffic Signs||Street-
|Traffic Signals||Transportation Study Requests||Other Transportation Requests|
This measure tracks transportation-related citizen service requests that are submitted via an application on a mobile device or through the internal public request documenting system, PublicStuff. PublicStuff and CASS WORKS are independent systems with varied uses. CASS WORKS is used to assign service requests and work order requests to staff. Data in CASS WORKS is available by a variety of query options between years 2006 and the present. PublicStuff offers an interactive tracking mechanism that documents the progression of a request from "received' to "completed". PublicStuff's intended use is for reporting transportation-related maintenance concerns (e.g. damaged or missing signs, and malfunctioning streetlights). Service requests made in PublicStuff are available for February through December 2014.
Transportation-related complaints can measure the public's satisfaction with the transportation system, as well as the overall physical condition of the transportation infrastructure. PublicStuff offers a user-friendly application for the community to report maintenance concerns to the County and to receive updates on the progression of the request. The measure supports the County's mission of providing high quality customer service. The measure relates to the MTP Goal 5: Manage Effectively and Efficiently.
In PublicStuff (2014), the majority of service requests were related to damaged streetlights, followed by damage or missing traffic signs. In CASS WORKS, the most common service requests were regarding parking and traffic signs, followed by streetlights. The number of streetlight, traffic signal, transportation study requests and other transportation requests all remained steady between 2006 and 2013, however parking and traffic sign service requests rose considerably during this period.
It is expected that the overall service requests will continue rise with the increased awareness of the PublicStuff system. Additionally, it is possible that response times will decrease as more personnel are trained and become acclimated to this system.
- Transportation Division CASS WORKS and PublicStuff complaints databases internal data.