Arlington has developed a demonstration project to provide structure to the operation and use of Shared Mobility Devices (SMDs) within the County and to evaluate their impacts. SMDs are considered to be pedal bikes, electric-assist bikes (e-bikes), and electric-assist scooters (e-scooters) that do not require a station, as is required by the County’s station-based Capital Bikeshare service.
The County Board approved this demonstration project at its Sept. 25, 2018, meeting. The pilot started in October 2018. Interested SMD operators must submit the following documents to be considered for the pilot program:
- Bird (e-scooters): 866-205-2442 or firstname.lastname@example.org
- Bolt (e-scooters): 866-265-8143 and email@example.com
- JUMP (e-scooters): 844-505-9155 / (e-bikes): 833-300-6106; firstname.lastname@example.org
- Lime (e-scooters): 888-546-3345 or online request form
- Lyft (e-scooters): 628-230-0317 or email@example.com
- Skip (e-scooters): 844-929-2687 and firstname.lastname@example.org
- Spin (e-scooters): 888-262-5189 or email@example.com
Application Programming Interfaces from each operator are available for research purposes and for use in mobile apps.
- Bird offers a Text-to-Ride feature allowing users who lack smartphones to rent scooters through texts. Also, their One Bird program waives the $1 unlocking fee. Individuals can enroll by emailing One@Bird.co with their name, phone number and any document showing they’ve qualified for a state or federal assistance program (including, but not limited to, Medicaid, SNAP or discounted utility bills).
- Bolt Forward offers a 50% discount to veterans and qualifying low-income users who can enroll by providing their name, phone number, and proof of qualifying status (Veteran ID, CAC ID, EBT/SNAP card or discounted utility bill). To apply, visit the online form, call 866.BOLT.143, or email firstname.lastname@example.org.
- Lime Access offers a 50% discount on Lime rides ($0.50 unlocking fee, $0.07 a minute vs. $1 and $0.15), text-to-unlock options and cash payment options at PayNearMe locations throughout the country.
- The Lyft Community Pass allows qualifying low-income users to sign up for $5 a month for unlimited, free 30-minute rides within the DC-area service region.
- Skip’s Rider Accessibility Program offers qualified users a 50% discount on all Skip rides. Arlington users can enroll in this program by visiting their website and providing proof of participation in a state or federal assistance program such as Medicaid or SNAP. Skip also offers call-to-unlock and cash payment options – interested users can contact email@example.com for more information.
Frequently Asked Questions
The following frequently asked questions are intended to provide some guidance for the public on the use of these devices in Arlington:
- Who owns the SMDs (i.e. scooters and bikes)?
These devices belong to private companies (listed above).
- Are these SMDs legal in Arlington?
Until the development of the pilot program, there were no regulations in place to prohibit the operation and use of these devices in Arlington. With the approved pilot program, County staff can regulate the number of devices, their top speeds, and other operational elements.
- Are these scooters and bikes part of Capital Bikeshare?
No. The SMDs are provided by private entities separate from the County-owned Capital Bikeshare system. Unlike SMDs, which can be parked nearly anywhere with respect to other sidewalk and street users, Capital Bikeshare bikes must be docked at a Capital Bikeshare station at the end of one’s trip.
- What is the top speed of SMDs?
Before the pilot program the top speed of e-scooters was 15 mph and e-bikes was 20 mph. The pilot requires that speeds be limited to 10 mph for e-scooters and 15 mph for e-bikes.
- How many SMDs will come to Arlington?
Before the pilot program, there were 500 e-scooters in the County. With the launch of the pilot in October 2018, operators that the County permits are allowed an initial fleet size of 350 devices per mode (i.e. pedal bikes, e-bikes, and e-scooters). If an operator is able to demonstrate sufficient demand for their devices (i.e. an average of 3+ trips/device/day over a calendar month) and parking compliance, they may petition the County for an additional 50 devices per month up to 750 devices per mode during the pilot.
Similarly, if these devices achieve less than 2 trips/device/day, the County will require the operator to reduce its fleet size by 50 devices per month. At this point, it is unclear how many companies will apply to operate in Arlington. Presently there are four companies operating in the District of Columbia.
- What can I do if an SMD is left on my property and I want it removed? How about if an SMD is left blocking a sidewalk?
If you are capable of moving the mis-parked SMD to a proper location, you may do so. The bikes and e-scooters are lightweight and relatively easy to move.
Or you may call the company to request they remove it. Contact information is provided above. The company name and contact information is on the SMD. They are required by the permit to remove the SMD within 2 hours of a report.
Using Scooters and Dockless Bikes
- If I want to try one of the SMDs, how do I do it?
These devices are accessed using company-specific apps. Download the app onto your smartphone, complete the registration and payment information process, and the app will provide you access to that company’s devices.
- Are there age restrictions for e-scooters?
- Do I have to wear a helmet when riding an SMD?
County Code requires those 14 years of age and younger to wear a helmet when operating a bicycle. However, several SMD operators require their users to wear helmets when operating their devices. Check with each company’s requirements before beginning your trip.
If you do not own a helmet and would like one, they are generally available for purchase at any bike shop and online. Several SMD operators also provide free or low-cost helmets to users that request them. Additionally, Arlington County Commuter Stores sell Capital Bikeshare-branded helmets.
- Where can I ride SMDs?
E-scooters are allowed to be ridden on streets, but not on sidewalks or trails.
E-bikes are allowed to be ridden on streets and sidewalks, but not on trails.
Pedal bikes are allowed to be ridden on streets, sidewalks, and trails.
- Do pedal bikes, e-bikes, and e-scooters have different traffic laws?
Pedal bikes, e-bikes, and e-scooters must abide by the same laws as motor vehicles in terms of obeying posted traffic regulations, signs and signals.
- Where should I park the SMD at the end of my trip?
Be considerate every time you park an SMD by not obstructing pedestrian or vehicular traffic. Some SMD companies may enforce penalties on users that consistently park devices in improper ways, including banning users from devices entirely.
Some specific parking tips include:
- Do not block travel lanes
- Do not block driveways
- Do not block fire hydrants
- Do not block walkways
- Do not block wheelchair ramps
- Do not block pedestrian call buttons
- Do not block bus stops
- Do not block entrances to buildings, including near ramp or walkway railings and ADA door push buttons
Additionally, do not park on private property unless the SMD company specifically allows it at a certain location.
- Can I ride from Arlington into neighboring municipalities or vice versa?
Possibly. Check the company’s mobile app to determine where they offer service before you start your trip.